Call us: (02) 8006 5462 | E-mail: sales@animalidtags.com.au

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Ordering Information

Easy Ordering

Ordering

How do I place my order online?
Simply choose the product you desire and complete the necessary information. Once you have added all your products to your cart simply proceed to checkout to finalise your order.

Do I need to have an account to place an order?
No you do not need to have a pre-existing account with us to place your order.

Payment

Do the prices include GST?
Yes, all prices displayed on our website includes GST.

How do I pay for my order?
During checkout you can choose your payment method. Payment can be made by Visa, Mastercard, Amex or Direct Deposit into our St George bank account.

How do I pay by Direct Deposit?
Our banking details, the amount payable and your payment reference will be included with your confirmation email if you choose to pay by Direct Deposit. You can then proceed to transfer the funds electronically or pay over the counter at any St George branch.

Delivery

How much is delivery?
Delivery is a flat fee of $14.95 anywhere in Australia.

How long does delivery take?
Depending on the products ordered delivery normally takes 3 to 6 working days.

Can I track my order?
Yes, we will email you tracking information once your order has been dispatched.

Do you deliver to PO Boxes?
No, sorry we can not deliver to PO Boxes.

Returns & Refunds

Do you accept returns?
In regards to animal tags, due to the nature of custom printing on our tags, we do not accept returns or grant refunds due to customer error. However if the printing does not match the details entered during the ordering process we will happily replace the products free of charge.

In regards to our product range that do not require custom printing and are sold 'as is' we will happily refund or exchange the item if the item is different to what was described, or is clearly damaged or defective.

All our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

Security

Is your site secure?
Yes, our site is secured by 256bit SSL encryption. During checkout you can see your browsers address change from "http" to "https" which means data entered during checkout is being encrypted ensuring your information is safe and secure.

All payments are processed by Paypal and not by our company so we never see, but more importantly store, your financial information. We chose Paypal as our payment processor as they are the number 1 online payment processor worldwide, processing millions of payments every year through their highly secure network.

Got a Question?

If you require more information or would like to ask a general question please complete our contact form and we will make sure you receive the information you require.